Drive sales, improve service delivery and create remarkable customer experiences with dedicated offshore support developed for direct selling organisations.
Boost sales by getting better support for consultants so you can differentiate your products and target niche segments
Elevate customer experience, improve first contact resolution and drive more consultant-customer 1:1 interactions
Leverage technology to bring your business to new channels, emphasising direct online sales through web chat and chatbots
Leverage our expertise in delivering successful contact centre and back office services for direct selling businesses.
Our services include, but are not limited to:
Professional & industry alignment
Our deep knowledge in sales and customer service for the direct selling industry ensures we're always aligned with your business goals.
Availability of resources
We can scale your operations with skilled resources, based on your unique requirements (e.g. during new product launches, seasonal periods, etc.)
Our omni-channel technology and established processes will personalise and improve customer experience, 24x7.
Best operational practices
We implement best practices especially in areas of process controls and documentation to ensure you get the best service quality.
Training and development
We provide world-class training and operational flexibility to support BAU as well as project-based work.
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With over 12 years' experience in providing contact centre and back-office services, we're the preferred offshore provider and trusted "growth expansion partner." We help consultants and customers via phone, email and web chat, whether it's regarding orders & shipping, account modification, enrolment, refunds and returns, product enquiries, promotions, incentives, commissions, etc.
Our tailor-fit solutions have enabled direct sellers to turn their unique challenges into success stories.
"Offshoring at Acquire has had an impact on our business and when we talk about the impact on our business, we’re talking about the improvement with our KPIs and our SLAs and the ongoing commitment to provide excellence to each and every caller."
Angela Ribera, National Customer Service Manager - Australia & New Zealand Nutrimetics
"I am really pleased by the teamwork and willingness to go above and beyond demonstrated by Acquire. It is clear they care for their employees, which is why their employees are taking such good care of my customers. I look forward to building this relationship for years to come!"
Customer Satisfaction Director
Fill in the form below to learn more about scalable, personalised solutions that reduce cost and improve quality.
We'll be in touch soon to discuss how we can achieve success for your direct selling business.